Very fragile frame, it cracked after only 5 months of use. What are the key points in the warranty policy for bmc bikes. All components of the bmc system must be purchased from electro ride for full warranty. Took it to my lbs and it has been sent back to giant last week to look at.
For bicycles as of model year 2011, bmc shall offer the initial purchaser an optional warranty period extended to 5 years instead of 3 years on breakage of bmc frames due to material or processing defects. Running a finger across it and the lacquer was definitely cracked. A warranty is a contract between you, the original purchaser, and the bike company. Wheels warrantied for life every set of bontrager carbon wheels comes with a lifetime warranty against defects. Im just a guy that likes working on bikes and trying to figure out new things. Its not between you and the dealer or retailer where you bought the bike. Cero warrants its products to be free from defects in materials or workmanship for a period of two years after original purchase. On 4th day bmc contacted me by email asking will i accept other 01 frame, cause cx is not made anymore, and they have no stock. Im looking to buy a new frame for new season, was opting for something with lifetime warranty, so far the new. I cannot find the receipt, which yes, is a problem. The tf01 subsequently cracked on the top tube just in front of where it. The first one was a 2009 tf03 that cracked through on the downtube as yours has.
Whether you are after a road or triathlon bike there is a model that will be perfect for you. The components not to include tires, tubes and cables are warranted for one year. Just over a year later, i discovered a crack in the top tube while i was cleaning the bike. The chain wedged in tight and i couldnt get off the bike in time, so i ended up grinding it in. Anyway, if mjl wants these changed that might explain some of the reluctance of evans they are almost certainly specials for bmc and difficult for evans to source in that grey colour.
Continuing the momentum generated from the classic, the new u. At bikeexchange, we bring the marketplace to your computer or mobile device. Frames carry a limited lifetime replacement warranty for the original owner. Scroll through this section for any help you might need. Warranty of three years for frames on models intended for downhill purpose. Other brands do something similar, so make sure you take the time to fill in your details or you. Sep 15, 2006 bought in 2012 nos from dealer bmc cx01 frameset. My bmc road racer looks to have developed the crack others have posted about in.
Thats why youll see that all bmc bikes have a unique design thats based on intimate material knowledge, specific tube design and the latest computer simulation technology. However, you must be able to provide the original receipt in order to file a warranty claim. They generate power on the ups and carve through tight terrain with speed. Scope of the warranty services bmc shall undertake the following services based on this warranty during the respective warranty periods, whereby the decision for repair or replacement shall be the subject to the authority of bmc alone. Turbo batteries have a warranty for 2 years or 300 charge cycleswhichever comes first. Crack your road bikes frame jumping a set of doubles and thats. Just this past month i wound up having my frame replaced under warranty. Bmc corbin the wall 2018 2020 fatboy custom harley seat. The isc integrated skeleton concept is bmcs innovative and now legendary trademark design. Headquartered in grenchen, switzerland, the bike manufacturing company bmc has been producing worldclass. How to repair a carbon bike frame at home singletracks. Cracked carbon fork page 1 pedal powered pistonheads.
This warranty only applies to the original owner and is not transferable. Its not even a year old im hoping giant honour their apparent 5 year warranty on the frame and replace it. We conduct our own research and development inhouse at the bmc impec lab in switzerland, and we use the findings to create unique, cutting edge, proprietary cycling technologies that continue to be what make bmc bikes stand out from the crowd. We will not warranty if bmc motor is used with a different controller or vice versa, especially without proper wireset, fuse, voltagecurrent use, or other necessary settings on the controller. I cant say for sure but i think this is an issue with the dealer. Registered bike owners always get the inside line with dedicated support and news, access to our crash replacement program, and an extended 5year warranty. I have contacted chainlove and the competitive cyclist has submitted a claim to bmc. Electra bicycle company warrants the replacement of the components of electra bicycles due to defects in material andor workmanship. I am about to saw my second tf02 frame in half once i hear back about warranty replacement. His frame recently cracked and got it replace under warranty without any issue.
My bmc teammachine slr01 disc frame self destructed. The allmountain series built to withstand any trail, these bmc bikes have the perfect suspension for tackling stumps, drops, roots, and rocks. The sport series bmcs all around bike for everyone including your kids built with efficient suspension and triple. Claims under this warranty must be made through an authorized motobecane usa dealer or directly through motobecane usa. Got offer from dealer for other manufacturer frame bike i demanded bmc 3y warranty. Still the jack of all trades we all fell in love with, the new u. Bmc designs, builds and distributes road bikes, mountain bikes, and commuter bikes primarily for sale to dealers in north america, europe, south africa, australia, east asia and the united arab emirates. Cantilevers are a different design of brake normally used on cross bikes and tandems. Bmc switzerland is a premium, swiss, bike brand and we are proud to be there partner. Shane was also part of the video below from cycling maven which includes tons of fascinating information about carbon fiber bikes, including a carbon repair expert stating that he never gets bikes in for repair due to damage from trainers. I have dealt with bmc warranty before through competitive cyclist.
On model year 2014 bicycles or newer, it is printed at the bottom of the qr code. Cracked frames and manufacturers way of dealing with it. After close to 12 year using specialized carbon frames i decided to switch to bmc as the dealer i used to buy my bikes from didnt carry specialized anymore. Just like our frames, roval wheels are warrantied for life.
We offer a wide assortment of bmc road bikes for sale by independent bike shops and private sellers from all over the united states. Other specializedbranded products as well as frame paint and graphics are covered by a twoyear warranty. When i removed all hardware from frame i saw those cracks or. This includes seatstays and chainstays on fullsuspension bikes. Professional repair companies wont even touch those. I rode the bike that way for a few months, but there was a pretty bad gouge in the frame that really needed to be fixed. Whether for road, track, or trail, professional athlete or weekend warrior, it is our mission to produce the best bike in every class. Depending on the retailer and the product, you can make a purchase in one of several easy and convenient ways. Im looking to buy a new frame for new season, was opting for something with lifetime warranty, so far the new 2017 mondraker seems the best choice, long reach. Repair or replacement with equivalent partscomponents at the discretion of bmc, provided that the model andor colour of the replacement may deviate from that of the replaced part. Im wondering how many people with carbon frames have had problems with cracks. We are trusted by the bmc brand due to our intimate knowledge of their bikes and builds as well as the amazing customer service we offer. Damage caused by crashes, external influences, or inappropriate use is excluded from the warranty, however. Hi guys, i had an issue with my bmc, i was riding it and to avoid a crash with a car a had to run through a pothole, not a big one, but my frame cracked on the downtube, i did not fell from the bike, not even got a flat, a bite on the tube or a broken spoke, just a cracked frame with not more than 6.
This video shows how i repaired my specialized sworks tarmac cracked frame. The choice of either repair or replacement is solely decided by motobecane usa. Cervelo bicycle frame purchased after this date is warranted by cervelo cycles inc. As a premier bmc bikes online dealer we offer the most extensive inventory found online.
As one of 3 premier online dealers, we know our bmc bikes and are here to help you find the road model that best supports your riding style. Bmc switzerland ag abbreviation of bicycle manufacturing company is a bicycle and cycling product manufacturer based in grenchen, switzerland. This limited warranty does not apply to normal wear and tear parts, including without limitation. Proof of purchase is required before a warranty claim may be processed. A copy of the warranty information from the giant bicycle owners manual has been listed below. Support warranty information giant bicycles new zealand. Do not try to repair carbon fiber handlebars, seatposts, forks, saddles, etc. Our proven carbon fiber bike repair process goes like this. After a closer look i noticed that the frame was cracked by the shock pivot point. The warranty begins with the purchase of a new bmc bike and continues in effect if the bike is sold on. The warranty information can be found on pages 4042 of your giant bicycle owners manual that you will receive with every new bicycle purchased.
He convinced me to try the agonist one 01 and i got into it because i was looking for something in between the. Bmc bikes 3 years cero wheels warranty cero warrants its products to be free from defects in materials or workmanship for a period of two years after original purchase. But i am well inside the warranty, by about 6 months, but they cant. Bmc provides a voluntary warranty of three years on every frame, and two years on bmc components and paintwork paintwork one year for bikes before 2014. So im on my third tacx flux, the last one failed outside of its warranty period. The serial number also known as frame number can be found in front of or below the bottom bracket. Nov 19, 2019 british bike brand ribble offers a fiveyear warranty on its steel and titanium bikes and three years on carbon and aluminium. Bmc bikes is a premium swiss bicycle manufacturer producing high performing road, mountain and commuting bikes. They focus energy towards creating the ultimate ride whether for road, track, or trail, professional athlete, or weekend warr. Substitute components from other vendors at your own risk. Write down your giant bicycle model and serial number for your. With the help of the latest in finite elements method computer technology. The damage i had to have repaired on one of the bikes was from a dropped chain.
Check out the incredible range of bmc bikes for sale from bike shops and private sellers across the us on bikeexchange. When a bike manufacturer accepts your warranty claim, the fine print on a warranty provisions. Warranty of lifetime for the bicycle frame, except on models intended for downhill purposes. Bmc motorcycle company custom motorcycle seats, fairings. Jan 20, 2014 has anyone else had any experience with cube warranty process, either recently or historically.
Naturally we are bike nerds, especially when it comes to bmc bikes. Hi guys, i had an issue with my bmc, i was riding it and to avoid a crash with a car a had to run through a pothole, not a big one, but my frame cracked on the downtube, i did not fell from the bike, not even got a flat, a bite on the tube or a broken spoke, just a cracked frame with not more. Plus, theyre backed by the carbon care wheel loyalty program, which offers free replacement or repair to the original owner for wheels that sustain damage within the first two years of ownership and deeply discounted replacement. This warranty is expressly limited to the repair or replacement of a defective item with a comparable item and is the sole remedy of the warranty. Submit a repair form today to get started with your repair. Bmc switzerland requests that these bikes are no longer ridden.
They focus energy towards creating the ultimate ride whether for road, track, or trail, professional athlete, or weekend warrior. British bike brand ribble offers a fiveyear warranty on its steel and titanium bikes and three years on carbon and aluminium. This warranty covers defects in materials and workmanship at the time of transfer of risks in frames, swingarms and forks provided it is a fork of scott on scott branded bikes sold completely assembled by scott or an authorized scott dealer product. That was replaced under warranty with a tf01 same year. Never had a spesh frame to warranty myself but a friend has had 3. Has anyone else had any experience with cube warranty process, either recently or historically. To help resolve any warranty and product related issues that you may have as fast as possible, weve put together a list of frequently asked questions please take the time to read the faqs below before reaching out to giant new zealand directly if you cant find the answer here please contact your local authorised giant retailer. This voluntary manufacturers warranty is limited to five years for frames and. Bmc gives you a warranty of three years which it will extend to five if you register your purchase online within 30 days.
The fastest and most userfriendly triathlon bike on the market. The sole uk stockist of bmc bikes inm sure you know who are f king s. Nov 14, 2017 carbon fiber bike repairs are delicate and timeconsuming art, in which we perform every step by hand. The above warranty, or any implied warranty, does not cover. This guide is intended to be a helpful resource for someone considering repairing their carbon frame at home. I have no idea what caused it ive never crashed, i havent dropped the bike or knocked it over or dropped anything on it. Bicycles serviced by other than an authorized giant dealer. By registering your bike, you automatically extend the warranty from three to five years. My only fear is that the bike was a 2012 that i purchased in 2014 and bmc s warranty states 3 years on frame. Warranty information to help resolve any warranty and product related issues that you may have as fast as possible, weve put together a list of frequently asked questions please take the time to read the faqs below before reaching out to giant new zealand directly. Normal wear and tear on parts such as tires, chains, brakes, cables and gearwheels in situations where there are no assembly or material defects. Submission and inspection of the whole and complete bicycle can be required at sole option of motobecane usa. I tried to warranty a cracked proprietary seat post that had failed from normal.
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